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IT Client Service & Operations Analyst

If interested and qualified, please include Requisition # 2017-226 in the subject line when emailing resume to:

For more information on CRISPR Therapeutics, please click here.Publish and Exit

Position Summary

Reporting to the Head of Information Technology, the Information Technology Client Service and Operations Analyst will be responsible for working with our outsourced managed service provider, providing on-site operational support for laboratory systems and end-user hardware.  The prospective candidate will provide system administration support for enterprise applications and work with business groups to support technology and business process solutions that align with department and corporate goals. This is an ideal role for an IT professional that is looking to expand from pure technical support to a hybrid business/technical role.


  • Working with our off-site managed services provider (MSP); Provide on-site operational support for issues that cannot be resolved remotely. This will include laboratory systems, conference rooms, printers, end-user set up, VOIP support, and hardware break-fixes.
  • IT lead for all new and departing employee responsibilities. Ensure compliance with all on-boarding and off-boarding policies and procedures.
  • Provide primary/secondary system administration to enterprise applications including Oracle Fusion ERP, SharePoint, ShareFile, Veeva QualityDocs.
  • Ensure compliance for technology projects including Sarbanes Oxley, 201 CMR 17.00, 21 CFR Part 11and cGxP requirements.
  • Evaluate recommendations for infrastructure, security, and data management processes and systems.
  • Author, review and approve standard operating procedures for the maintenance and operation of software applications.
  • Author, review and approve software implementation artifacts i.e. business requirements, requests for proposals, qualification protocols, and test scripts.
  • Ensure that best practices for the service and support of technology products are established and followed.

Minimum Qualifications

  • Strong verbal and written communication skills
  • 2-3 years or operational support experience within a regulated life sciences environment
  • Strong technical skills with computer networks, infrastructure, and system administration
  • 3-5 years managing, design, testing and/or implementing software systems

Preferred Qualifications

  • Experience with System development
  • SOX and/or 21 CFR Part 11 experience
  • Office 365 experience
  • BA/BS in computer science or related field


  • Adaptability/Flexibility - Self-motivated and ability to work independently without appreciable direction.
  • Job Knowledge – Experience working with technology infrastructure and an in-depth understanding of its business use.
  • Communication and Teamwork – Ability to promote a good team working environment, providing internal customers with high-quality service.
  • Productive Work Habits – Organizational, time management, and project management skills as demonstrated by an ability to organize and prioritize work to meet project timelines.
  • Problem Solving - Excellent problem solving skills, a proactive approach, anticipating issues and working to ensure they are avoided or resolved as quickly as possible.

If interested and qualified, please include Requisition # 2017-226 in the subject line when emailing resume to:

For more information on CRISPR Therapeutics, please click here.